do the people in your organization communicate?
communication take a long time in your organization?
Are your lines of communication clear for everyone?
Are your staff members misusing E-mail technology, to waste rather
than save time?
Do you have reliably successful ways of resolving issues and conflicts?
Do you have a culture of full, open and honest communication?
is the key
communication is the key to the kingdom. Everything else you do
depends fundamentally on your ability to communicate effectively.
is a function of principles and practices
the heart of the matter are certain fundamental principles that
can be learned quickly. Then, through strategic practices, these
principles can be applied successfully to an infinite variety of
situations. Key principles include, for example:
order to communicate clearly, you must first be clear yourself
on what your intention is in communicating.
More than 90% of any communication is non-verbal, delivered through
your tone or body language.
Being honest and forthright depends in great measure on the culture
of your organization -- on whether there is a shared permission
to be direct with one another and a shared experience of partnership
that allows constructive comments to be heard as a contribution
rather than an attack.
your communication to a new level
work with your staff, your managers and your boards of directors
to underscore the communication principles that will transform your
organization, and then design with you the agreements and practices
that will support you in communicating effectively on an ongoing
basis. Through effective communication, your teamwork and partnership
grow and your work is accomplished with less effort and greater
to Technologies and Tools
environments has been working with the entire [California
Operations] staff....The entire staff is functioning as a team with
common goals and everyone is developing and improving communications
skills. Overall, morale and job satisfaction have greatly improved."
Director, California Operations